Frequently Asked Questions
Everything you need to know about our anti-theft bags and travel gear.
What makes Pacsafe bags anti-theft?
Our bags feature patented technology including eXomesh slashguards, Carrysafe slashguard straps, RFIDsafe blocking pockets, and smart security hooks to keep your belongings protected from pickpockets and thieves.
How long does shipping take for my order?
Standard shipping typically takes 3-7 business days depending on your location. Expedited shipping options are available at checkout if you need your gear sooner for an upcoming trip.
What is your return policy?
We offer a 30-day return policy on all unused products in their original packaging. Please ensure all tags are attached to receive a full refund.
Do Pacsafe products come with a warranty?
Yes, we offer a 2-year limited warranty on backpacks and bags, and a 1-year warranty on accessories, covering any defects in materials or craftsmanship.
How do I clean my Pacsafe bag?
We recommend spot cleaning with a damp cloth and mild detergent. Do not machine wash, tumble dry, or use bleach, as this can damage the anti-theft materials and internal structure.
Are your materials sustainable?
Many of our latest collections are made from Econyl regenerated nylon and recycled polyester (rPET), turning plastic waste like fishing nets and bottles into high-quality travel gear.